Know where to start, whatever your role.
This guide shows what each person does in the system: how to sign in, which menu to open first, how documents and trainee evidence move between people, and what to do when something goes wrong.
Jump to the guide for your role
Staff sign in
Trainers, HODs, deputies, principal, IQA, verifiers, registry and administrators. Use your college email and password.
Trainee portal
Upload portfolio evidence, read feedback and view your assessments. Your admission number is your username.
Where to start
Everyone follows the same three steps. After that, your role guide below tells you what to do next.
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Use the right sign-in
Staff sign in with their college email address and password. Trainees use the Trainee portal and sign in with their admission number and password.
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Set your own password
If you are given a temporary password, the system asks you to choose a new one straight after you sign in. Use at least 8 characters, and not the temporary one.
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Open your dashboard
Your dashboard and left-hand menu show only what your role is allowed to do. Pick your role below and follow the steps in order.
Your role in the system
Choose your role to see where to start, your tasks in order, and who to ask for help.
How work moves between people
Documents and trainee evidence pass through fixed stages. Each person sees an item only when it reaches their stage.
Trainer documents
Trainer
Prepares the document and submits it for review.
Head of Department
Checks it against department standards. Approves it or returns it with remarks.
Deputy Principal (Academics)
Carries out the academic review.
IQA verification
Verifies quality and standards.
Approved
The document is ready for use in training.
Trainee portfolio of evidence (POE)
Trainee
Uploads evidence for each unit requirement.
Trainer
Reviews the evidence, comments and approves it.
Marks recorded
Trainer enters marks. Trainees see them under My Assessments.
HOD and verifiers
Check evidence coverage, sample work and record findings.
External verification
Nominated trainees are verified externally.
Documents handled in the system
Troubleshooting
Find your problem below, or type a few words to search.
Signing in (staff)
It says my email is not registered
Check the spelling of the email address the college registered for you. If it is correct, ask the system administrator to confirm the email on your account.
It says my password is incorrect
Check that Caps Lock is off and try again. If you still cannot sign in, use Forgot password on the staff sign-in page.
It says my account is not active
Your account has been switched off. Contact the system administrator to have it reactivated.
How do I reset a forgotten password?
- On the staff sign-in page, choose Forgot password.
- Enter the email address registered on your account.
- Open the email, copy the code and enter it. The code expires after 15 minutes.
- Choose a new password.
No email? Check your spam folder, then use the resend option to get a new code.
I was asked to change my password after signing in
This is normal on first sign-in or after an administrator resets your password. Choose a new password with at least 8 characters, then you will go straight to your dashboard.
It says my session has expired
You were inactive for too long. Sign in again. Save long forms often so you do not lose work.
Signing in (trainees)
I cannot sign in to the Trainee portal
Your username is your admission number, not your email. Type it exactly as the college registered it, for example 2024/CID/001. If it still fails, ask your Head of Department to check your account.
I forgot my password
- On the Trainee portal, choose Forgot password.
- Enter your admission number and the email address the college has on record for you. Both must match.
- Enter the 6-digit code sent to that email. It lasts 10 minutes and allows 5 attempts.
- Set your new password within 15 minutes of entering the correct code.
No code arrives? Check spam, then request a new one. If your email on record is wrong or missing, ask your HOD to correct it.
My HOD gave me a temporary password
Sign in with your admission number and the temporary password. The system will ask you to choose a new password that is different from the temporary one.
I cannot upload evidence for a unit
The unit must appear under My Units, and your trainer must have set its evidence requirements. If either is missing, tell your trainer or HOD.
I think a mark is wrong
Open Disputes in the Trainee portal and raise it there. Your HOD will review it.
Documents and approvals
My document was returned
Open Uploaded Documents or Approval Status, read the reviewer's remarks, fix the document and upload it again.
My document has been waiting a long time
Check Approval Status to see which stage it is at. Each reviewer sees it only after the stage before has approved it. Contact the person at the current stage.
My upload fails
- Check the file is not very large and is a common type such as PDF.
- Check your internet connection and try again.
- Make sure you selected the document type, class and unit before submitting.
My dashboard shows no classes or units
Your workload may not be allocated yet for this term. Ask your Head of Department to allocate your units.
Access and pages
I see an "unauthorized" page
Your role is not allowed to open that page. Use the menu on the left to find your own pages, or ask the system administrator to check your role.
A page is not loading or looks broken
- Refresh the page.
- Try another browser, or open it in a private window.
- On a phone, switch between Wi-Fi and mobile data.
- Clear your browser cache and sign in again.
My industry supervisor link does not work
Review links are personal and can expire. Ask the college (usually the HOD) to send a new link. Do not share your link with anyone else.
Ready to get started?
Sign in with the door that matches your role.